Stockwell Privacy Policy

Protecting your private information is our top priority. This Statement of Privacy applies to Stockwell stores, our apps, and Stockwell AI, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Stockwell AI, Inc. include Stockwell stores, our apps, and Stockwell. The Stockwell website and app is a retail and commerce site. By using the Stockwell website and our stores, you consent to the data practices described in this statement.

Collection of your Personal Information

Stockwell may collect personally identifiable information, such as your:

  • Name
  • E-mail Address
  • Videos of transactions which may include your likeness

If you purchase Stockwell's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Stockwell may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender
  • Race
  • The location of the stores you’ve visited.
  • Aggregated statistics of the items you or people like you have purchased

Stockwell encourages you to review the privacy statements of websites you choose to link to from Stockwell so that you can understand how those websites collect, use and share your information. Stockwell is not responsible for the privacy statements or other content on websites outside of the Stockwell website.

Use of your Personal Information

Stockwell collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Stockwell may also use your personally identifiable information to inform you of other products or services available from Stockwell or to inform you of promotions for products sold in Stockwell stores. Stockwell may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Stockwell does not sell, rent or lease its customer lists to third parties.

Stockwell may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Stockwell may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Stockwell, and they are required to maintain the confidentiality of your information.

Stockwell may keep track of the websites and pages our users visit within Stockwell, in order to determine what Stockwell services are the most popular. This data is used to deliver customized content and advertising within Stockwell to customers whose behavior indicates that they are interested in a particular subject area.

Stockwell will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Stockwell or the site; (b) protect and defend the rights or property of Stockwell; and, (c) act under exigent circumstances to protect the personal safety of users of Stockwell, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Stockwell. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Stockwell website.

Videos of each transaction are collected in order to process receipts of those transactions and to train our software to recognize products, transaction state (pulling something off a shelf or putting it back on) and general characteristics of the people recorded in the transaction like faces, hands and bodies. Recording of transactions starts when the consumer voluntarily opens the store using the Stockwell app and stops when our system has determined the doors are closed and locked and the transaction is complete.

Use of Cookies

The Stockwell website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Stockwell pages, or register with Stockwell site or services, a cookie helps Stockwell to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Stockwell website, the information you previously provided can be retrieved, so you can easily use the Stockwell features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Stockwell services or websites you visit.

Security of your Personal Information

Stockwell secures your personal information from unauthorized access, use, or disclosure. Stockwell uses the following methods for this purpose.

  • SSL Protocol
  • Limited access computing resources
  • Data retention policies

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

When your personal data is stored by Stockwell, we use computer systems with limited access housed in facilities using physical security measures.

Stockwell will retain your personal information, including name, email address, payment information and videos of transactions for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Stockwell maintains videos of each transaction for 36 months. After 12 months faces in the transactions are obfuscated. Consumers can request a video of any transaction they have initiated once their identity is verified by a Stockwell employee.

Children Under Thirteen

Stockwell does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website or our stores.

Disconnecting your Stockwell Account from Third Party Websites

You will be able to connect your Stockwell account to third party accounts. BY CONNECTING YOUR STOCKWELL ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may disconnect their accounts from Facebook or other 3rd-party authentication providers by visiting their setting and clicking on the disconnect link.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Stockwell by contacting us here:

Changes to this Statement

Stockwell will occasionally update this Statement of Privacy to reflect company and customer feedback. Stockwell encourages you to periodically review this Statement to be informed of how Stockwell is protecting your information.

Contact Information

Stockwell welcomes your questions or comments regarding this Statement of Privacy. If you believe that Stockwell has not adhered to this Statement, please contact Stockwell at:

Stockwell AI, Inc.
405 14th Street, Floor 7
Oakland, California 94612

Email Address:

Telephone Number:
(510) 269-7423

Effective as of September 01, 2016